You have questions? Don’t worry, we have answers.

We appreciate that sending your child to an early learning centre is a big step in both yours and your child’s lives and as such we know there are many questions. We have generated a list of FAQs that can help.


Also, we have put together a Parents Handbook for you that answers many of the questions that you will undoubtedly have.

Download the Parent Handbook here:

Download the Payment Policy here:

Frequently Asked Questions

When are assessments issued?

Assessments or a progress reports would ideally be issued at the end of a term. Other assessments are carried out on a regular basis in which a change of a class or a special educational plan is required or a third party agency is involved in the child’s learning. (Please refer to the Observation, assessment and record keeping policy)

What is the Photography and Video Policy

Aim: Every child in our care deserves to be protected from the misuse of photographic and video images of themselves, taken whilst they attend CreaKids Centres.


Purpose: It is our policy to use photographs taken in the centre to support the children’s learning and also to record children’s individual progress.


Photographs taken in the centre are part of a normal day and are taken using a tablet owned by the centre and are only taken by members of the staff team. At no time are staff permitted to bring in a camera from home, nor use their mobile phones in the CreaKids classrooms.


Additional photographs or images may be taken of children as part of the work of CreaKids Centres and may be taken by an outside photographer commissioned by CreaKids. This consent is signed by the parents during their child’s enrollment on the registration form. Should a parent prefer their child not to take part, then any images taken will be deleted. Individual children will not be included if written permission is not given by the child’s family.


In the case of outside agencies/ partners taking photographs for their marketing purposes, CreaKids will seek written, parental permission from families that they agree for their child to be included. The parents will be sent a different consent form, that will highlight the name of the company e.g. Dental center.


CreaKids has introduced the use of I Care App, which will also enable parents to view their children’s photographs.


We would like to highlight a few guidelines, the usage of I CARE photographs and videos are taken to:

• support the learning of each child’s individual record

• illustrate work on display around the CreaKids building.

Parent’s use of cameras/videos in ELC/Nursery:


Parents/carers will be invited to attend their child’s group events in an approach to becoming an inclusive and holistic program. The parents are welcome to take photographs and videos at events, birthdays and other celebrations on the understanding that they will not publish any material on the internet as CreaKids has no control over these images once they are in the public domain.


If the parent chooses to take photographs or videos then the following guidelines need to be followed:


• Whenever possible, photos taken by parents will be taken so that individual children are difficult to identify. The photo will be taken from a distance or from behind.


We will ask all our parents to be mindful and are obligated not to publish any child’s photograph other than their own in any public form. CreaKids will not be held responsible if a parent has chosen to post photographs without the written consent of the other children’s parents or without CreaKids written approval.


This policy ties in and is in accordance with CreaKids Child Protection Policy.

What should I send as "show and tell" with my child?

Show and tell may be a favourite toy, book or a photograph that your child would like to share with his friends. It could also be something related to the theme of the week. Having the children speak about something relevant to the class topic or to their own experiences adds to the ‘circle time’ positively. Please avoid sending toy guns, Spiderman, Batman, and other cartoon characters for ‘show and tell’.

How long can I stay in my child's classroom when I drop him/her off in the morning?

In order to help your child, get accustomed to his/her new surroundings, it is preferable that, during the first week, the parent can bring the child into the classroom, and stay with the child for 10 minutes or so. Once the child begins to get occupied, the parent must say goodbye and leave. We ask all parents to stay within calling distance the first week. However, once the child has settled down, the best way is to drop the child off at the door, handing him/her over to the teacher. Since the morning is dedicated to receiving the children, it is not advisable for parents to enter the classroom and engage the teacher in conversation. (Please refer to child induction and settling in policy)

When can my child be moved to the next level class room?

Ideally, a child should complete a school year in one classroom, which is three terms. However, there are numerous reasons that sometimes validate a shift to the next level, such as exceeding the age group of the class, changing curriculums…etc. However, even so, the shift cannot be conducted during the middle of a term. It must be at the start of a new term. (Please refer to transition policy)

What is the drop off policy for the children in the morning?

Children can be dropped off from 8 am. Anything earlier than that requires CreaKids to make arrangements to accommodate them, therefore an extra charge will be applicable. (Please refer to drop off policy)

What is the pick- up time policy for CreaKids in the afternoon?

Children need to be collected at 12:30 pm. Any late children that have not been collected by 12:45 pm, will be considered a late pick up. Parents need to notify CreaKids of any late pick-ups in advance by phone or email, as we would need to arrange a member of our staff to supervise the child in the classroom, until the child is picked up. A late pick up fee will be charged and payable immediately upon collection. (Please refer to late pick up policy)

What is the policy regarding changing the days assigned to my child?

Days may not be switched without prior consent as; students have been divided according to the days of the week to keep within the desired adult-child ratio. An unplanned switch upsets this balance and is unfair to the children who are assigned to that day. (Please refer to the paragraph on Make-up days/Changing Days)

What is the payment policy?

Timely payments are requested. In case of a delay in the payment of more than two weeks, the child may not be allowed to attend, until the payment is settled. (Please refer to child placement policy)

How do I use the iCare mobile app to read news and access pictures?

It gives us pleasure to announce that CreaKids will be using iCare mobile app


Upon registering your child you will be given a user ID & a PIN Code.


You would need to download the application on your mobile as follows:


Android Users: Go to the Play Store > iCare Kids > download the application


Apple Users: Go to the App Store > iCare Kids > download the application


Enter the provided ID and PIN
Press Login


You can use the application on more than one phone


Other devices / PC

If you wish to use the application on any other model of mobile phone or tablet or if you wish to use it from your Laptop or PC, please use your browser to log in to:




and enter your Parent ID and PIN number

What is the policy regarding disruptive behaviour from a child in the class room environment?

Ground Rules are set during the settling period and the children are continuously reminded of these Golden Rules throughout the year. We use positive language and praise for good behaviour, which children value and are more likely to continue with the positive behaviour.


Therefore instructions are kept positive, (the do’s rather than the don’ts). We give children many choices throughout the day and they quickly learn that they have a choice when it comes to behaviour.


If a situation arises when the behaviour of a child is questioned, the teachers and staff follow the following steps:


    • Talk to the given child/children in question and try to defuse the situation.


    • Remove the child from the situation and talk to them alone (in the classroom environment) to defuse the situation.


    • Once the child has understood that this behaviour is not acceptable they can apologize to their friends and return to the activity.


    • We praise the child for behaving well and for apologizing to their friends before re-joining the class and the activities.


    • Reacting positively through praise and encouragement is one of the most effective ways of reinforcing good behaviour. Children love nothing more than the attention of an adult. If the only attention they get is when they have done something wrong, negative attention is better than none at all and they will only learn to repeat the undesirable behaviour. Always think and act positively in front of children. “Actions speak louder than words.”


Agressive Behaviour:


The aggressive behaviour is not restricted to a certain age. However, it tends to be more at the toddler age. It is typically a time when a child is not able to express his feelings – mainly anger – in an appropriate way. Children at this stage have not mastered speaking, so the frustration comes out in the form of pushing, hitting, biting or pulling hair. Every instance of this kind is a teachable moment for the child.


If an incident of aggressive behaviour occurs, we do the following:


  • We kneel down and explain in a simple and calm voice to the child, how to take turns or share a toy.
  • We also acknowledge the hurt child’s feelings and give the other child the ‘feelings’ vocabulary. It takes a considerable amount of repetition.
  • In serious situations we exclude the child from an activity after we explained why the child is excluded. The child eventually associates the consequence with the behaviour. (i.e. If I hit, I can’t play with my friends)


The main message here is to recognize and remember that this is a normal developmental phase that young children go through to varying degrees. No child intends to bully another child – they are simply not capable of thinking that way. But the behaviours need to be addressed to enable them to learn appropriate social skills and more positive ways of expressing themselves and meeting their own needs. (Refer to Behaviour Discipline Policy and Positive Behaviour Policy)

How do you reinforce positive behaviour ?

  • Ignoring inappropriate behavior
  • Distracting the child with a parallel activity, so as not to disrupt the group
  • Offer choices to the child, that would be suitable for the child to select in the given environment
  • Giving extra attention to the child who is displaying inappropriate behavior
  • Trying to get the child’s attention, using a firm but NOT loud voice
  • Focusing on the Dos rather than the Don’ts
  • Remembering that the behavior is not personally directed at the adult, it signifies a sign for attention
  • Focusing on catching the child doing something ‘good’ and building on that; rather than focusing on the one negative or inappropriate act
  • Preparing an environment rich in variety and challenge, so as to minimize the chances of a child displaying inappropriate behavior as a result of lack of stimulation or suitability
  • Conducting oneself as a role model, so as to provide the child with an opportunity to observe and absorb positive behavior

What is the policy for celebrating my child’s birthday at CreaKids?

We are very happy to help our parents celebrate their child’s birthday, in the classroom, but in order to make sure that it is well organized and inclusive, we have below a set of guidelines.


    • Please inform the teacher, by email, a week before you intend to celebrate the birthday.


    • The teacher will give you the exact number of students attending on that day and the time the birthday will be celebrated.


    • Parents are allowed to attend, but must remain only for the celebration. As, after the celebration, the class will carry on with its normal routine.


    • Only cupcakes without icing are allowed, as children have dietary restrictions regarding sweets, sugar, cream, nuts, candies, cake decorating products etc.


    • Parents may send return gifts if they wish, which will be distributed at home time.

How do I potty train my child?

Training Praise


Praising your child when he or she is successful is very important. Some sayings you might try are, “I’m proud of you for going poo poo in your potty!” and “I’m happy because you remembered to wash your hands after you flushed the potty!”


For details on how to Potty Train please see Potty Training in 5 Steps


Take Potty Training in Phases


The process should take between 7 and 9 weeks to complete. It is best if you break this down into phases. Expect each phase to last anywhere from 5 to 12 days. Don’t go too fast! Only move on to the next phase when your child is ready. If your child feels rushed he or she will be frustrated and reluctant, causing the process to take even longer. So take your time, show some patience and make sure to remember that it won’t happen overnight.

The Sustainable City Nursery:

Hours: Sun – Thurs: 8am – 6pm
*except holidays

Phone: 04 240 6728

Email: nursery@creakids.ae

Ibn Battuta ELC:

Hours: Sun – Thu: 8am – 6pm
*except holidays

Phone: 04 368 4130

Email: elc@creakids.ae

Ibn Battuta Play Zone

Hours: Daily 10am – 10pm


Phone: 04 361 9315

Email: playzone@creakids.ae